How do I make my purchase online?
It is very easy, fast and secure to buy in our online store.
Search for what you want to buy, through our sections or through the search engine; Add the product to the cart, at any time you have the opportunity to add or remove products from your shopping cart, there we will indicate the total of your amount.
Subsequently, the system will send you to a protected page where you will provide contact information, address, and your payment method; make your payment, and that's it! Your purchase will be completed and we will send you a confirmation to your email.
How can I pay?
Visa, Mastercard and PayPal.
Do the prices include VAT?
Yes, all the prices of the products we handle in our online store already include VAT.
What do I do if I do not receive confirmation of my order if I have already made my payment?
If you have already made your payment and have not received a confirmation email from us, you can send us an email email@example.com
How long should I wait for my order to arrive?
You will receive your order in a period of 3 to 5 business days, once it is sent by parcel.
How can I know the status of my order?
Describes the process and where it is located in Shopify, the warehouse, once the order is sent, updates the order with a tracking number and it reaches the customer by email.
What courier service do you use?
Estafeta and RedPack parcels with a delivery time of 3 to 5 business days.
Do shipping have an additional cost to the product?
Estafeta and RedPack have prices from $99.00 to $150.00, which varies depending on weight.
Check shipping prices here.
What happens if I am not at the address I provided during the delivery days?
It is important to provide the home address, since the courier makes 2 delivery attempts and the order is returned.
How can I track my order?
For your convenience, we will send you an email when the order leaves our warehouse with the tracking number.
Where you can track it through www.estafeta.com and www.redpack.com.mx
How can I request an invoice?
If you require an invoice, send us your tax information firstname.lastname@example.org
What should I do if I can't find a product I'm looking for?
If you do not find a product in our online store, send an email email@example.com
Do you want to be a distributor?
To become a distributor send an email firstname.lastname@example.org